Shipping policy

Shipping Policy

Made-to-order products

ATENCHIA products are made to order and fulfilled through our production partner, Printify. Your order requires production time before it can be shipped.

Processing and delivery times

Total delivery time includes both production and shipping. Timing varies depending on the product, production provider, destination, and shipping method.

Any delivery estimates provided are estimates, not guarantees, unless explicitly stated otherwise. Production demand, holidays, carrier disruptions, customs processing, and other circumstances may affect delivery. If we become aware of a significant delay, we will contact you with available information.

Shipping rates and destinations

Available shipping destinations, shipping methods, and charges are displayed at checkout. Please review these details before placing your order.

Order tracking

When tracking information is available, we will share it using the contact details provided with your order. Please allow time for the carrier to update tracking after receiving the package.

Shipping address

Please check that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us immediately at marian18eloisa@gmail.com.

We cannot guarantee address changes once an order has entered production or shipping. If an incorrect or incomplete address causes a failed delivery, additional reshipping charges may apply where permitted by law.

Delayed, missing, or damaged deliveries

If your order has not arrived within the estimated delivery period, or tracking indicates delivery but you have not received it, please contact us promptly so we can investigate with our fulfillment partner or carrier.

If your item arrives damaged, defective, or incorrect, email us with your order number, a description of the issue, and clear photos as soon as possible and within 30 days of delivery. Please refer to our Return and Refund Policy for further details. This reporting window does not limit any mandatory consumer rights.

International orders

For international deliveries, customs processing may affect delivery times. Duties, import taxes, or handling fees may apply. Any charges collected by us will be shown at checkout; additional charges may be assessed by local authorities or carriers under applicable rules.