Refund policy

Return and Refund Policy

Our products are made to order specifically for you. Please review the size guide, product description, color selection, and shipping details carefully before placing your order.

Returns and exchanges

For made-to-order products, we do not accept returns or exchanges because you changed your mind, ordered the wrong size or color, or no longer want the item, except where required by applicable law.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or contains an incorrect item, please contact us at marian18eloisa@gmail.com as soon as possible and within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the item and the problem. Photos of the packaging may also help us investigate damage during shipping. If multiple items are affected, please provide photos showing each affected item. Do not send products back without instructions.

After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement or refund. Please do not send an item back unless we have provided return instructions.

Refunds

If a refund is approved, we will notify you and issue it to your original payment method. Your bank or payment provider may take additional time to process and post the refund.

Shipping address issues

Please check your shipping address before submitting your order. If you notice an error, contact us immediately. We cannot guarantee changes once an order has entered production or shipping. Additional costs may apply for reshipping caused by an incorrect or incomplete address, where permitted by law.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws, including rights relating to faulty, misdescribed, or otherwise nonconforming goods. Where mandatory cancellation, return, refund, or other rights apply, those rights take precedence over this policy. Made-to-order production does not by itself remove any statutory right to cancel or return a purchase.